Uh-oh!  Your ICG is flashing red LEDs and you don't have internet access, let's figure out what's wrong!

Please open a ticket or send an email to support@intwineconnect.com with the following information:

1. The Serial Number or IGUID of the Intwine Connected Gateway.  This information is provided on the label on the bottom of the system.

2. If possible, login to the local webpage and take a screenshot of the first page, the "System Information" page.

3. While still logged into the webpage, browse to Administration and then select Logs from the top bar. From the drop-down list, select "Network Configuration Daemon" and press the Save button.  If possible, download all the log files.

With these files your support representative should be able to get your problem resolved quickly!