FAQ

How do I change my APN? (ICG-250)
The Cellular APN defines the network that the SIM attempts to authenticate to.  For the vast majority of cases this setting will be correctly configured and...
Thu, 9 Nov, 2023 at 12:14 PM
What is good cellular signal strength? (ICG-250)
need help?           Login to the Local Configuration Webapp (need help?) to verify the signal strength. To see the current status of the Cellular Modem, ho...
Thu, 9 Nov, 2023 at 12:15 PM
How do I connect to the Local Configuration Webapp? (ICG-250)
The Local Configuration Webapp is a website that runs on the Intwine Connected Gateway that allows administrators to configure the system, perform diagnost...
Thu, 9 Nov, 2023 at 12:15 PM
How to Configure the ICG-250 into IP Passthrough
1) To enable IP Passthrough Mode on the ICG-250 open a web browser and navigate to 192.168.2.1.  Then use the credentials located on the label on the bottom...
Thu, 9 Nov, 2023 at 12:29 PM
How do I save the logs from my ICG-250?
During troubleshooting it is often helpful to be able to view the system logs from the Intwine Connected Gateway.  These logs contain all of the informati...
Thu, 9 Nov, 2023 at 12:31 PM
ICG-250: How to Disable or Update the WiFi SSID/Security Key
While keeping a secure WiFi network is important especially to your data limit, there are situations where removing the security key can be helpful.   The...
Thu, 9 Nov, 2023 at 12:33 PM
How do manually load firmware from the Web UI on my ICG-250?
During troubleshooting you may be supplied custom firmware that the Support team asks you to load manually. Follow the steps below to install the firmware. ...
Tue, 9 Jan, 2024 at 11:26 AM
ICG-250 Firmware Change Log
Version 1.0.18 - not yet released Automatically update the power manager firmware on install Display the power manager firmware in the WebUI Version ...
Wed, 5 Jun, 2024 at 1:38 PM