FAQ

Frequently Asked Questions

Getting Started with the ICG-550
Thank you for your purchase of an ICG-550 cellular router!  This short guide will walk you through the basics of getting the device setup to provide you wit...
Thu, 30 Nov, 2023 at 4:02 PM
What do the ICG-550 LEDs mean?
You can use the following table to understand the current state of your system based on the LEDs.                                                          ...
Tue, 21 Nov, 2023 at 2:47 PM
ICG-550 Documentation
ICG-550 Technical Data Sheet [pdf]
Fri, 17 Nov, 2023 at 1:47 PM
Connecting to the ICG-550 Local Webpage
Sometimes you may need to connect to the webpage running on the ICG-550 in case of troubleshooting or resolving offline problems.  This guide will walk you ...
Wed, 6 Mar, 2024 at 10:32 PM
Changing the ICG-550 Cellular APN
In general this is not something that should need to be done.  Intwine's Logistics Experts will generally ship systems pre-configured, activated, and te...
Wed, 6 Mar, 2024 at 10:40 PM
How to download the logs from an ICG-550
Oftentimes when troubleshooting challenging problems, particularly when the system has no internet access, we will need you to download the log files from t...
Wed, 6 Mar, 2024 at 11:05 PM
ICG-550: How to Enable IP Passthrough
In general this is not something that should need to be done.  Intwine's Logistics Experts will generally ship systems pre-configured, activated, and te...
Wed, 27 Mar, 2024 at 5:41 PM
How to Set-up my ICG-550 as a Failover Appliance
In general it is strongly suggested that your existing router/firewall handle when to fail between you primary and secondary internet.  The ICG-550, however...
Wed, 3 Apr, 2024 at 3:16 PM
How to Connect my External Antennas to the ICG-550
     The ICG-550 uses 2 external antenna purchasable from Intwine.  The connection of these antennas must be to the correct ports for proper signal and conn...
Fri, 17 May, 2024 at 10:48 AM
ICG-550 Firmware Change Log
Version 2.0.9 - released on June 5th, 2024 Fix problems with IP Passthrough Report wired clients to Star Portal Fix problems with LAN subnet after r...
Wed, 5 Jun, 2024 at 1:52 PM